Frequently Asked Questions

Everything you need to know about our premium collection and discreet services.

How is my order packaged for shipping?

We prioritize your privacy above all else. All orders are shipped in plain, unmarked heavy-duty cardboard boxes with no mention of the store name or contents on the exterior label.

What materials are your products made from?

Our high-end collection features medical-grade TPE and premium platinum silicone. Both materials are hypoallergenic, skin-safe, and designed to mimic a realistic tactile experience.

Do you offer free shipping within Canada?

Yes, we provide free discreet ground shipping on all full-sized doll orders to provinces across Canada. Expedited shipping options are available at checkout for an additional fee.

What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, and American Express, as well as secure E-Transfers. Your billing statement will show a discreet merchant name to ensure confidentiality.

Can I return a product if I change my mind?

Due to the intimate nature of our products and health and safety regulations, we cannot accept returns once the original factory seal has been broken. We offer a comprehensive warranty against manufacturing defects.

How do I maintain and clean my purchase?

We recommend using mild antibacterial soap and warm water for cleaning. After drying, apply a light coating of renewal powder to maintain the skin's soft texture and prevent tackiness.