Returns & Exchanges

At Sex Doll Canada, we prioritize your satisfaction and hygiene; while we offer a flexible return policy for most fashion items, certain intimate products must remain in original, sealed packaging to qualify for an exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team within 14 days of delivery to receive a Return Merchandise Authorization (RMA) number and the appropriate shipping address.

• 2.
  Prepare the Package

  Ensure all items are unworn, unwashed, and in their original packaging with all tags attached to maintain health and safety standards.

• 3.
  Ship the Item

  Securely pack your items and ship them back to our Canadian warehouse using a tracked shipping service to ensure safe delivery and processing.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects and approves your return, we will process your refund to the original payment method or ship your replacement item within 5-7 business days.